Bells IT Support

someone typing at a macbook keyboard

Why Good Habits Mean Better Cybersecurity

When we think of cybersecurity, we tend to think of complex computer coding, firewalls and antivirus software, stuff which sits firmly in the domain of the IT department.

While this is part of it, another lies in the small everyday habits of employees.

It’s proven that most cyber-attacks occur due to human error. This means the large majority happen not because of an outside hacker breaking in but because of an insider threat. The one responsible might not even act out of maliciousness.

This is why it’s crucial to implement a culture of safety within an organisation and this starts with employees making small changes to their daily routine.

Locking Your Computer

You might think it’s okay to walk away from your computer unlocked for a quick loo break. After all, your colleagues are trustworthy, right?

Your colleagues might be the nicest people you’ve ever worked with, but all it takes is a few moments of inattentiveness for anyone to access your company’s private network.

This might sound like paranoia, but the truth is you don’t know what people’s intentions are. The best thing to do is to remember to lock your computer until you return to your desk.

It might seem annoying having to constantly log back in every time, but better that than an unknown party looking into your files without you being aware.

Using a Passcode Generator

As a rule, multifactor authentication (MFA) is encouraged when implementing better cybersecurity.

A one-time passcode generator is one such measure you can take to better protect your data without having to rely solely on a password.

Apps such as DUO, Google Authenticator, and Microsoft Authenticator all have this feature which allows you to login more securely to your apps and devices.

Carefully Reading Emails

Phishing is a big problem in cybersecurity and unaware employees fall prey to them all-too-often.

We’re not blaming users for not spotting the signs. Phishing attempts are incredibly sneaky and implement sophisticated ways to dupe us into clicking on malicious links in emails.

But being trained to identify phishing goes far in keeping you safe. And if you’re not sure, there are ways you can prevent it.

For instance, if you get an unusual email from your manager, clarify with them that they were the one to send it (preferably on another channel or in person).

Don’t Write Down Passwords

This should go without saying, but writing down passwords anywhere is a terrible idea.

Yes, remembering long complex passwords is a nuisance, especially if your memory isn’t the best.

But having passwords recorded in one place is like telling the burglar where your spare front door key is hidden.

An alternative to writing them down is to invest in a password vault programme or developing strong passwords based off something you know you’ll remember.

Be Aware of What You Post Online

A cheeky selfie in the office might seem harmless, but if that picture contains enough information, that can be all it takes for a cyber-attack to occur.

Have you checked what’s in the background of that picture? Maybe someone left a sticky note stuck to their monitor with sensitive information written on it.

It’s generally good advice to be wary of what your share online, particularly on social media.

But this goes doubly so when it comes to your business. If you know to avoid dark alleyways while walking home at night, maintain the same vigilance when navigating online spaces.

Stay Up to Date

The best habit to keep is to always stop on top of all the latest cybersecurity measures.

There’s a lot of digestible information  in podcasts, newsletters, and social media posts that help you stay in-the-know.

As an essential part of cybersecurity, businesses should train staff on the latest cybersecurity measures to prevent a future breach.

While changing habits can be annoying, they go a long way to keeping your business safe.

Get All Your Cybersecurity Essentials with bSecured

Feeling overwhelmed with your business’ cybersecurity concerns? Unsure where to start? With bSecured, you can get all the best cybersecurity solutions all in one package.

From dark web monitoring to next-gen antivirus solutions, our expert team can quickly and effectively provide robust IT support and secure your sensitive data against the most common cyber threats.

If you want to learn how Bells IT Support can help your business be more secure, visit our contact page to get in touch and learn more by speaking to one of our team.

Infinity Fitness UK LTD

  • Size: SME | < 20 Employees | 2 locations
  • Industry: Fitness

Infinity Fitness approached Bells IT in 2018 after being recommended by other clients for our services. They were looking for new connectivity and voice solutions for their facility in Kent. They were due to open another centre within a few months and wanted the ability of standardising their WiFi and calls for cross-gym memberships. Infinity Fitness learned about our services within CCTV, Help Points, Alarms and other services and quickly decided that we were the right team for them.

We designed a WiFi an voice solution that was quickly implemented at both sites for the use of staff, members and coffee shop users. Bells IT also supported the door access and CCTV installations. We have developed a long relationship with Infinity Fitness and are providing the on going support for all solutions. For Infinity Fitness, Bells IT Provided the following solutions:

  • Technology (All Solutions)
  • Connectivity and Voice
    • Hosted Telephony
    • FTTC Connections (Multiple)
    • FTTPoD Connection
    • ADSL AnnexM Connection
  • Security Solutions
    • CCTV
    • Anti-Virus
    • Security Firewalls
    • Email Security
    • Door Access

Evergreen Care Bexley

  • Size: Charity | < 20 Employees | 1 Location
  • Industry: Community Care

Evergreen were introduced to Bells IT Support by a mutual client. Evergreen decided to appoint Bells IT Support as their go-to IT department. Evergreen Care required an email migration to Microsoft Office 365 while using all available charitable licenses. Bells IT Support have also deployed a new private cloud for Evergreen Care to store their data and database. This ensures that their IT is kept up-to-date and secure.

Solutions currently provided by Bells IT Support

  • Technology (All Solutions)
  • Security Solutions
    • Anti-Virus

Evergreen care provides an invaluable service to the elderly community with Bexley and Bromley. They rely heavily on support from local community funding and from volunteers. If you are able to assist this great local charity, please do so by going to their website. HTTPS://WWW.EVERGREENCAREBEXLEY.ORG/

DWG Group

  • Size: SME | < 50 Employees | 1 Location
  • Industry: Construction

DWG Group have been a long-standing client of Bells IT Support. Bells IT Support initially started working with DWG Group in 2014 when they were looking to expand and required a server. We proposed a few options and decided the best solution was to provide a small business server, keeping email and files in-house with 4-hourly backups and a daily offsite backup. DWG grew and decided to take on more of the services that Bells had to offer, such as on-premise telephony utilising the Avaya products and more recently our CCTV and Alarm offerings. DWG have now moved to a cloud-based email using the Office 365 infrastructure with an up to date onsite server.

DWG currently use Bells IT Support for the following solutions:

  • Technology (All Solutions)
  • Connectivity and Voice
    • On-Premise Telephony
    • FTTC Connection
    • EFM Circuit
    • ISDN Circuits
  • Security Solutions
    • CCTV
    • Alarm
    • Anti-Virus
    • Security Firewalls
    • Email Security

CSCS

  • Size: SME | < 20 Employees | 1 Location
  • Industry: Construction, Health and Safety

CSCS contacted Bells IT Support in 2017 after putting their technology requirements out to tender. Bells IT Support placed a tender and met with the board to discuss their requirements and produce a plan of different options to understand what was best for them. After a couple of meetings and discussing different options and how things would work going forward, CSCS knew that Bells IT Support were the right company for their needs. With the immediate changes approaching such as moving offices, server upgrades, telephony upgrades and the ability to reduce their IT support queries, Bells IT understood all of their requirements and discussed options and plans to suit their needs and budget, as well as delivering all services on-time.  With users now working globally, they are able to all function and work from anywhere.

 

Bells IT Support currently provide CSCS with the following solutions:

  • Technology (All Solutions)
  • Connectivity and Voice
    • Hosted Telephony
  • Security Solutions
    • Anti-Virus
    • Security Firewalls
    • Email Security
  • Digital Solutions
    • Copier Solutions
    • Video Conferencing

A testimonial from CSCS:

“Switching IT provider can be a daunting prospect for your business. What if something goes wrong and the business is impacted. However, during our first consultation with Bells IT we were sure that we were talking to the right people. The team at Bells are very knowledgeable and act professionally at all times. The actual migration was carried out seamlessly and much quicker than expected. Since switching to Bells IT our technical issues have significantly reduced, response times have greatly improved and our IT support costs have come down. Bells IT have surpassed our expectations.”

Carepoint Services LTD

  • Size: < 50 Employees | 4 Locations
  • Industry: Community Care

Carepoint Services began using Bells IT Support in 2016 after deciding to switch IT provider. Carepoint had a newly installed server and required some support for their staff and software. Bells IT support put a proposal together to support their end users, manage their server and maintain their backups. Over the last two years, Carepoint have grown into three new locations and have required more services from Bells IT. We have delivered a bespoke private cloud solution utilising Dell thin clients for access their servers in any office. Carepoint now have the peace of mind knowing that their servers are up-to-date and secured. This allows them to undertake bigger tenders and grow their business further.

 

Current solutions provided by Bells IT Support are:

  • Technology (All Solutions)
  • Connectivity and Voice
    • Hosted Telephony
    • FTTC Connections (Multiple)
    • Fibre Leased Line (Multiple)
  • Security Solutions
    • Anti-Virus
    • Security Firewalls
    • Email Security

Supreme Care Services

  • Size: > 65 Employees | 12 Locations
  • Industry: Community Care

Supreme Care Services first contacted Bells IT to discuss the support for their entire IT infrastructure. Supreme Care have an enterprise setup with 65 users spread across 12 sites. Upon our first discussions, Supreme Care felt that Bells IT was the right company to choose. After being left with unresolved issues from their previous IT company, they decided it was time to change. The system previously implemented included over 30 servers all for basic roles. Bells IT redesigned their infrastructure and have narrowed this down to jus 5 servers without any performance loss. A shift from on-premise exchange to Microsoft 365, reducing exchange licensing and the need for servers has allowed Supreme flexibility and better integration with their other core systems.

Since working with Supreme and building a growing relationship, Bells IT now supply manage the following solutions :

  • Technology (All Solutions)
  • Connectivity and Voice
    • Hosted Telephony
    • FTTC Connections (Multiple)
    • Fibre Leased Line (Multiple)
  • Security Solutions
    • Anti-Virus
    • Security Firewalls
    • Email Security

Rainbow Medical Services

  • Size: < 30 Employees | 1 Location
  • Industry: Specialized Care

Rainbow Medical Services were introduced to Bells IT after being recommended by another client. Based on the support and knowledge they received, they suggested we were the right company for their needs. After our first discussions, Rainbow Medical Services, who have staff in multiple countries, decided Bells IT were best to take over their services.

While reviewing the current setup for Rainbow, Bells IT have made suggestions to migrate their email to Microsoft 365, migrate their database to a cloud system and provide a new file server.

 

We are currently providing Rainbow Medical Services with Technology Solutions and Broadband Solutions.